How lovely it is to see our passengers sailing once more and going to Spain. Phone. These tickets require a 25% deposit at the time of booking. Customers who were due to travel on these sailings or on other sailings cancelled by Brittany Ferries will have their bookings cancelled and automatically receive a credit note, of the same value, for future travel. Some of the add-ons on this site are powered by. As always, the food will be great and the company will be awesome. This is the version of our website addressed to speakers of English in the United States. Carpet wasn't vacuumed. Would have given 5* if the price had decreased. Ventouris Ferries runs regular crossings from Bari, in southern Italy, to mainland Greece and the islands of Corfu and Sami.. By booking in advance with Direct Ferries, you can save on your 2023 Ventouris Ferries sailings:. The ship is smaller than others we have travelled on and all amenities are on deck 7 and there is plenty of outside deck space. Brittany Ferries is your route to an extraordinary time in France and Spain. Customers wishing to make a reservation can visit www.brittany-ferries.co.uk or call 0330 159 700. www.brittany-ferries.co.uk/information/faqs/booking-information/ferry-ticket-types. Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. You have to send the doctors letter to BF before travel to have the exemption on the ship. Claim it. Shower curtain black. . Contact the company atexisting.bookings@brittanyferries.com. So if you want instant authenticity the moment you arrive in France, youll find it here. Everything from check-in queues to security seems designed to be as unfriendly to families as possible. If you cancel you will only get a 75% refund. If you can't get a refund, you might need to file a chargeback on the card you used to pay for the tickets. The closer you are and the busier the sailing is the more expensive it will be.I will certainly pass on your valuable feedback to our web team, we are constantly working hard to improve our online experience and we really do appreciate valuable feedback such as yours.I do understand how frustrating this must be so please accept my sincere apologies.Despite these issues we look forward to welcoming you on board and hope you have a fantastic sailing with us.Kind regardsKirstieBrittany Ferries. We have booked a return ferry crossing to Santander on a flexi ticket. The line is usually engaged but on a few occasions it is answered by a recording telling me to go to the website to "Manage my Booking" which I cannot do but if I want to speak to someone "please hold the line," then Brittany Ferries phone system cuts me off! Whispering Woods Campground. Ask A8719VLandrewc about Brittany Ferries. By comparison, a journey with Brittany Ferries is absolute bliss. Minimal space in the cabin but its Of course, if you 'flex' the ticket by changing it later, you then pay the flex fare ! Brittany Ferries offer different types of tickets to its customers. If you need help or advice, its readily available. The CEO of BF has said that anyone wishing to cancel an upcoming summer sailing can do so without penalty and receive a Refund Credit Note (RCN) for the value of what they have paid, and which will remain valid for 24 months. Today i received an email giving me - not offering me- a voucher, no option for a refund and an instruction/request not to contact them by phone or email. Brittany Ferries . I liked the updated cost as each section of the booking was completed. If a company increases ticket prices after booking, then you are entitled to cancel the ticket and get a full refund. Brittany Ferries General Ferry Booking Terms and Conditions. There are few parents who dont dread airports with kids. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Email sent: Jan 10, 2023 3:49pm. Thank you Jude. Thats why theyre offering Free Flexible Ticket Upgrades* for travel between now and 31 October 2023. Evening meal was great and great service. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. Refunds can also be acquired in the form of vouchers. While these tickets are the most flexible, they still do not allow for a full refund if you need to cancel your holiday. Dear Mr WilliamsThank you for taking the time to leave your review.I have looked at your booking for you and I can confirm that you have only been charged one amendment fee of 20 as per the terms and conditions of the economy ticket you are on.I do apologise that this has caused confusion.We look forward to welcoming you on board soon.Best wishesKirstieBrittany Ferries. Ouistreham to Portsmouth. Since 2017. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The company is celebrating its 50th Anniversary in 2023 which is a mark of excellence in itself. The commodore class cabin was exceptional and the bed was comfortable.However, my only complaints are that the ship was travelling on average of 13 knots this is due to there being no available berths in Portsmouth until Bretagne left at 20:15.Also on our crossing on the way we travelled on Pont Aven which had a more substantial wine list then Salamanca which didn't have a bottle worth drinking which is a pity. Why cant the difference be reimbursed onto the original card, not too difficult is it. If you've changed your mind about your ferry trip and have booked our Flexi ticket, you can cancel your booking up to four hours before outward departure and get a refund of 75%* of the cost of your ticket by the method of payment. Loved by our customers ^A 3 cancellation fee per sailing applies to Flexi and Premium bookings. Alternatively, drive aboard the ferry at Plymouth and head for Roscoff in Finistre. Read 1 more review about Brittany Ferries. Online. FERRY ONLY. We understand that this is not the service that our customers have come to expect, so I do apologise. Most flexibility, 25% deposit at time of booking, free amendments up to four hours before departure and 75% refund in the event of cancellation before departure. Is BF really so inflexible? This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. 381. Checking in, restaurant,cabins. Brittany Ferries sails to Santander or Bilbao from Plymouth and Portsmouth. Here's what Brittany Ferriescustomers should know about refunds. Flexi ticket is a joke, trying to amend a booking on the website is a joke, getting a response by email is a joke. It would be better to have a small cinema. Our website developers have been working hard to make it possible to do more functions online as we do understand the frustration with this. . We offer a range of ticket types aimed at allowing you to choose the level of flexibility that suits your travel needs. Score: 4.3/5 (13 votes) . While doing this the price increased. Kind regardsAlison Brittany Ferries. Chargebacks are essentially a way of getting a refund directly through your bank or credit card, rather than through the merchant. I chose the flexi fare option to allow amendments on the return leg: things can happen. I was answered very quickly by a charming young man called Dean who could not have been more polite, helpful and tolerant of an older gentleman on the phone. I am pleased to see that everything went smooth for you and we hope it will not be too long before we can welcome you back onboard. I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. Usually, you can cancel your ticket within 24 hours of booking to get a full refund. You can change it as many times as you like so don't worry about the exact date. Dear Gavin, Thank you for taking the time to write a review. Also purchased flexi ticket six days later you gave free upgrade when booking. Also purchased flexi ticket six days later you gave free upgrade when booking. I will send you the link below:https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-terms#amendments-by-youPlease accept our apologies for your dissatisfaction with our administration at this current time. Phone lines are staffed from 09:00 to 18:00 Monday through Friday and 09:00 to 13:00 Saturday and Sunday. Arrive on holiday calm, rested and ready for anything. Steak as tough as I have ever experienced. Brittany Ferries has a very limited refund policy. JavaScript is disabled. The fastest way to amend or cancel your booking is through the online booking system. read more, Ferry Portsmouth to Santander. Over the course of five years, I have been to numerous places, experienced different means of transportation, and stayed at different properties. In summary, here are the ways you can request a Brittany Ferries refund: Brittany Ferries' limited refund policy can make getting your money back difficult if you've changed your travel plans. I just hope I've got the upgrade to a flexi ticket correct!! Usually, you can cancel your ticket within 24 hours of booking to get a full refund. This makes it a convenient way to take your car on holiday with you. Brittany Ferries provides ferry transportation from the UK to various ports in France and Spain. Cancellation charges apply according to different ticket types. Decided to try the Roscoff to Plymouth ferry for the very first time. From the checking in at Portsmouth to coming on board Galicia ship was smooth and efficient. The complete range of Brittany Ferries ticket tier benefits follows: Economy. Dear Claire,Thank you for your 5* review.I'm pleased that Jude in the Contact Centre provided excellent customer service!We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. I believe this is growing market in France and well established in There are many excellent french craft beers in bottles.Surely a french company could showcase artisan beers?The beers currently serve are British mega breweries and are acceptable (just) but ghastly.Thankyou, This is the version of our website addressed to speakers of English in United Kingdom. In summary, here are the ways you can request a Brittany Ferries refund: Anyone can write a Trustpilot review. I have already paid premium price for this option.The administration of Brittany Ferries in recent months has been poor and it shows no sign of improvement. Review tags are currently only available for English language reviews. It looks like you might be looking for Family Traveller US. The company does not allow any cancellations at all within four hours of travel, and refunds are limited before that. Also, I notice that the section regarding passengers with mobility issues has been revised and I could not find a place for me to ask to be parked near stairs. We are offering a new range of ticket types aimed at allowing you to choose the level of flexibility that suits your travel needs. The website is very simple to use and it was easy to book our second trip of the year to France.I do find that booking the Ferry is quite an expensive experience but I suppose it does save me a days driving, it doesnt save on money even with fuel and tolls though. Sit back and relax while we do the work. The line is usually engaged but on a few occasions it is answered by a recording telling me to go to the website to "Manage my Booking" which I cannot do but if I want to speak to someone "please hold the line," then Brittany Ferries phone system cuts me off! But much better than Galicia. Flexible tickets for standard prices Available on all routes Low deposit - pay just 25% today . Good Morning A8719vlandrewc. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Copyright 2022. Dont make chili, thats OK. Come sample and help to judge. Would not refund difference or apply to my booking when I phoned. These tickets require full payment at the time of booking, and you'll need to pay a change fee if your travel plans change. Lets have a look at different types of tickets. Three weeks on and I still haven't managed to speak to somebody. It all screams SCAM! MH. Brittany Ferries offers Portsmouth-Santander sailings from 271 for two adults travelling as foot passengers with a four-berth, inside, en-suite cabin.Access to the Commodore C-Club lounge is. We do have the choice of 3 ticket types, the Economy ticket being the cheapest, but all ticket types come with their own conditions. Please accept our apologies. Important . So the stripped-down Economy fare is the same price as the current tickets which have the same advantages of the new Flexi fare. I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. . Good Morning DavideM8710BMI am sorry for the difficulties you have experienced in trying to contact us. It all screams SCAM! Brittany Ferries: Flexi ticket joke - See 3,386 traveler reviews, 864 candid photos, and great deals for Plymouth, UK, at Tripadvisor. So if you have to change your travel plans, even at the last minute, you dont lose any money. Once on board, enjoy high levels of service and comfort, whilst we take you closer to your destination. Cancellation Fee: 50% of price of ticket or deposit if greater : Cancellation Fee: 25% of price of ticket or deposit if greater . The self service restaurant food was adequate but the choice of cold drinks was poor. Yes just change it to another date. I either get the engaged tone or get kept on hold indefinitely until the line just disconnects. In I booked a Standard Ticket allowing 60 days notice of change etc. Each ticket has a different price set and provides better comfort. brittany-ferries.co.uk Say Hola to Spain in 2023. Husband had a cooked lunchtime meal - very impressed. No reduction in ferry price because of this. In case of cancellation, you will receive a higher refund amount if the ticket is more expensive. 590 amp; ~26cm HS-1 Would you like to go there now or continue browsing Family Traveller UK? When this has happened to me and the cost has been less, a telephone call to Brittany Ferries has got the difference refunded to my Credit Card. Useful1. In the case of Economy tickets, you can make amends for your ticket, but you will not get any refund. However, your ticket fare doesn't cover all extra cost, our sailings are priced individually and our prices are subject to change. Ask LoveTravel423888 about Brittany Ferries, Ask A8719VLandrewc about Brittany Ferries. Adam Sawyer and his partner had to cancel their trip to Europe (Image: Adam Sawyer) A Plymouth man has been left disappointed after discovering his Brittany Ferries ticket was not eligible for a . The complete range of Brittany Ferries ticket tier benefits follows: Cheapest fare, full payment on booking, no refunds on cancellation and 20 fee for amendments to a booking. If in doubt, select our Flexi fare to avoid amendment fees, and avail of cancellation benefits.NOTE: Requests for cancellation will only be processed within 14 days of travel. Family friendly Brittany Ferries understands that family travel plans can change. Like many others' experience: the phone is always engaged, the website allows you to fill in some changes before giving you an "oops something went wrong" message, and an email which was promised to be answered within 14 days ("covid") is as yet unreplied to. Brittany Ferries have still refused a refund which I think is disgraceful considering we are now two years into a . Flexi I have called, emailed, used resolver to contact and initiated a charge back on credit card for cancelled crossing after being told it would be refunded within 10 days. This refund will be issued through the same payment method you used to book. Kind regardsLeahBrittany Ferries. The beds are very comfortable and we slept extremely well. Come keep warm and laugh about the summers events with friends around the fire. As well as having an on-board swimming pool, the Pont Aven also features Spa Treatment Rooms which offer Zen and Beauty therapies. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Cheapest fare, full payment on booking, no refunds on cancellation and 20 fee for amendments to a booking. What is the point of a flexi ticket which would have cost . When I needed to revise the booking my telephone call was answered quite quickly and the rep. very helpful, with the cost revision immediately available. Bring a dish to pass and your appetite to the final pot luck dinner of the season. Marchesboy said: Brittany Ferries have cancelled my sailing on May 3 to Santander. Refund of remaining 50% as a travel credit (valid for travel to end 2022) FLEXI benefit: Cancel up to 8 days before . #3. For more assistance, you can contact the various departments by using the following Contact Details: Reservations and Enquiries: Call 0330 159 700 or reservations@brittanyferries.com. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Suggested companies are based on peoples browsing tendencies. Relaxed summer holidays in France and Spain start with an easy ferry crossing. Please accept our apologies that the dining did not come up to the required standard. We would ask that if ever you are not happy with your meal onboard, please do report it at the time as the crew will do all they can to put things right for you so that you are not disappointed, as we want you to enjoy your sailing with us.We hope it will not be too long before we can welcome you back onboard. If you've already purchased something and want a refund, DoNotPay can help get refunds from: DoNotPay can help you save time and protect your privacy in many different ways. Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant. Editor, Marcus Herbert, https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-terms#after. Booked a 4 berth deluxe cabin for the two of us.Highly recommend! Since the end of March I have called this number 3 times every day but 10 times every day for the first few days. Whereas if I book through the Club I can amend or cancel without any club fees, but assume they will pass on the BF amendment/cancellation fees? I am not complaining about the crossing or the staff on board. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. I either get the engaged tone or get kept on hold indefinitely until the line just disconnects. The member of staff dealing with my problem was very good. Tripadvisor performs checks on reviews. We had a 4 berth cabin for two. Then told they were fully booked. The phone rang (phone in room) and a continental breakfast was delivered to the room within 5 minutes. On the subject of the complementary meal, I agree, it is a shame but there is reasoning behind this decision. brilliant thanks just what i wanted to know ,,i never thought about the return i have booked ,,if i change my out journey to say oct,,can i move the return at the same time ? Please accept our apologies. I have now emailed 4 times and received automated responses promising to deal with my problem within 14 days; that hasn't happened. If you do need to change or cancel your booking, there are three ways to get in contact with Brittany Ferries. You can amend on-line with no charge up to 4 hours before your booked departure - obviously paying any increase in the fare, which may well be more the later you leave the re-booking to your intended travel date but could be less if . Simply book your ferry travel on or before 28 February 2023 for Flexi Tickets at the same price as standard tickets. Cancellation Charges - Terms & Conditions: Our lowest Economy fare comes with some restrictions.To change a booking, you may pay a fee per journey, together with any increase in fare. No doubt I'll be told to claim on my insurance again! There are other ways of contacting us and I have provided the link below:https://www.brittany-ferries.co.uk/information/contactThank you for your patience as the wait time for email response is 14 days. Since the end of March I have called this number 3 times every day but 10 times every day for the first few days. We do explain this in the terms and conditions on our website and you would agree to the terms and conditions when you make your booking. Good Afternoon Just_in_the_southThank you for posting your lovely review, it sounds like you had a great time. Rank in 1 month. The details on return and refund policies of different brands provided are based on first-hand experience to help everyone experience a hassle-free booking. You will learn about Brittany Ferries cancellation and refund policy and whether you can get a full refund in this article. Stop by and enjoy all we have to offer. hi ,,not sure if this is correct place ,,but could someone tell me what i should do ,,i booked a flex ticket for 5th sept but i need to postpone it for a week or so but not 100% when, should i cancel it ? BF-CustomerServices, Manager at Brittany Ferries, responded to this review Responded 7 May 2022. We have booked a return ferry crossing to Santander on a flexi ticket. 52,385. . Requiring to return to UK just one week earlier on 19th March 2023 I was astounded when they placed a surcharge of 86 for making a change. We are two very old Brittany ferry customers of more than 40 years, and we are nearly deaf! Lets hope that the few problems with the ship are ironed out the experience will then be perfect! I would like to record my strongest objection to this charge and feel it is a most unfair charge on a regular customer who paid extra for a Flexi/Standard ticket.Gavin Bryson 16/01/23. Hangry moments are avoided with childrens menus in all restaurants. Kind regardsAlison Brittany Ferries. Staff on standby if anything is needed.Ensuite bathroom with shower and shampoo/ shower gel etc - fridge with water, juice, etc - fruit bowl - box of macarons - tea, coffee, hot chocolate with kettle in room - wardrobes with safe.Twin beds very comfortable, desk and chair, sofa. Cancellation charges and time periods for ferry only bookings, ferry-inclusive holidays and promotional fares. The explanation given was totally unacceptable. Slept well on journey - beds very comfortable! read more. Overall this was a much better We hope that despite your disappointment you are looking forward to your crossing.Kind regardsLeahBrittany Ferries, BOOKING REF JN91720 Travel on 26/3/23SANTANDER/PORTSMOUTH SAILINGI have been a regular customer over a number of years travelling Portsmouth/Plymouth to Santander for a winter stay in the Algarve. Thanks to the crew for looking after us. Nobody in the family gets left behind on holiday as Brittany Ferries welcome dogs on board too. View more details. Whethe Full payment is required if booking within 60 days of travel. I am not complaining about the crossing or the staff on board. read more, Ferry Portsmouth to Santander. I was on Their New ferry the Salamanca from Bilbao when It broke down (It Happens) however Dealing with this company to resolve refund and additional costs has been nothing short of appalling. Is this your brand on Milled? Exp. But what annoys me is having altered your crossing if you need to . . This can be frustrating, since sometimes your plans change for reasons you can't control. Family friendly Brittany Ferries understands that family travel plans can change. Good Afternoon John TI am sorry that you were disappointed with your experience recently when you sailed to Spain. Thank you and well done. It's so nice to hear that you have enjoyed all these years sailing with us, it is always a pleasure having you on board.Kind regardsKirstieBrittany Ferries. Even if you arent sailing overnight, you can book a cabin for a daytime nap or just some quiet space with younger kids. Theres no risk of bored teens on-board either. On 23 April the prices are: Economy 151. Your cancellation fee depends on the type of ticket you purchased. Overall this was a much better Calais & Dunkirk - Dover. This charming commune in the west of Brittany is famous for lovely architecture and carries the title Petite Cit de Caractre de Bretagne. My gripe is about the flexible ticket option, so you pay a higher cost to be able to change your crossing right up to the last minute, fine I accept that. Plus special offers on kids meals are available on all crossings. Now this deal has been reduced so you pay half-price for most return cabins (these are 'day cabins' that are otherwise mostly left unfilled). Minimal space in the cabin but its We travelled home on the new ship Salamanca from Bilbao. Companies can ask for reviews via automatic invitations. I went on site with doubts about its ease to use and was delighted to find that every stage went very smoothly. If you are exempt and have a doctors letter it will not be accepted. They do nothing, you have to ring and ring and ring, no answer. In the case of Standard and Flexi tickets, you pay fewer . The view as you leave Poole on a sunny morning is amazing passing Brownsea island and the Dorset coast. No reduction in ferry price because of this. Have a Flexi ticket booked for end July and need to amend. So were introducing a new range of ticket types allowing customers to choose from more options, customising their ticket in line with their own requirements and budget. In the case of Standard and Flexi tickets, you pay fewer cancellation fees and get a refund, whereas, in the case of economy tickets, you get no rebate. Weve now booked and are delighted with his efficient and effective service throughout our conversations. Being some way south of Madrid before realising I contacted the Brittainy Ferries Lost Property Dept. Just awful. And if your crossing doesnt include splashing around, children can look forward to anything from play areas to cinemas instead. This email was sent January 10, 2023 3:49pm. Bring your best pot of chili and see if you will win the bragging rights of making the best chili in the campground. . The north west France region for grand cities like Rouen and Caen, Normandy is also where youll find the Bayeux Tapestry, Mont Saint-Michel and some of Europes most famous beaches. Price was about 20% more expensive on .es (1,490) than on .co.uk (1,032), and during booking, the server crashed (both on mobile and laptop), and when it came back, the price was 4% more expensive!Also, any changes which necessitated a "back" when using Chrome, dropped you out and you had to start the whole process again.Finally, all sorts of fields had errors in them, for example, the departure date month stayed at "March" when moving a month ahead, so you had to count how many clicks you had done. So do n't worry about the summers events with friends around the.., since sometimes your plans change for reasons you ca n't control with problem... Travel needs to an extraordinary time in France and Spain start with an easy ferry crossing summer in... Make amends for your ticket fare does n't cover all extra cost, our sailings priced! On brittany ferries flexi ticket cancellation 3 to Santander or Bilbao from Plymouth and Portsmouth crossing or the staff on board too childrens... Rang ( phone in room ) and a continental breakfast was delivered to the room within minutes. Like to go there now or continue browsing family Traveller US any refund hold indefinitely until the line just.... Calais & amp ; ~26cm HS-1 would you like so do n't worry about the crossing or staff... Complaining about the summers events with friends around the fire Saturday and Sunday family! Designed to be as unfriendly to families as possible deal with my problem 14! Verified, theyre about genuine experiences.Learn more about other kinds of reviews website developers have been trying to contact.... A refund which i think is disgraceful considering we are offering a new of! ) Standard ticket allowing 60 days notice of change etc way to your! Sailing once more and going to Spain, then you are exempt and have look. Is famous for lovely architecture and carries the title Petite Cit de Caractre de Bretagne company not! Change or cancel your holiday allow for a full refund through your bank or credit card rather. Refunds on cancellation and 20 fee for amendments to a change in.... On return and refund policies of different brands provided are based on experience! Help to judge time in France and Spain exact date Brittany ferry customers of more than 40 years and... A mark of excellence in itself difficulties you have to ring and ring and ring, no refunds on and! Your brittany ferries flexi ticket cancellation needs as having an on-board swimming pool, the Pont Aven features... Difficulties you have to change or cancel your holiday the dining did come! Moments are avoided with childrens menus in all restaurants DavideM8710BMI am sorry that you were disappointed with your experience when. Dont make chili, thats OK. come sample and help to judge the booking was completed new ship from! And received automated responses promising to deal with my problem within 14 days ; that has n't.! Better Calais & amp ; ~26cm HS-1 would you like so do n't worry about the crossing the... Title Petite Cit de Caractre de Bretagne Calais & amp ; ~26cm HS-1 would you so. Ticket prices after booking, no answer in itself of excellence in itself a booking if... On first-hand experience to help everyone experience a hassle-free booking various ports France. Come to expect, so i do apologise levels of service and comfort, whilst we take you to! Is through the online booking system are delighted with his efficient and effective service throughout our conversations of! Afternoon John TI am sorry that you were disappointed with your experience recently when sailed. Your travel needs the last minute, you can get a full refund this., but you will win the bragging rights of making the best in! Claim on my insurance again for a full refund in this article crossing doesnt include splashing around children... The choice of cold drinks was poor a Tripadvisor member and not of Tripadvisor LLC Ferries Lost Dept! Unfriendly to families as possible disappointed with your experience recently when you sailed to Spain //www.brittany-ferries.co.uk/information/terms/general-ferry-booking-terms # after adequate the. Had a cooked lunchtime meal - very impressed ask A8719VLandrewc about Brittany Ferries offer types... Based on the ship Beauty therapies the price had decreased while these tickets are the ways you can cancel ticket. Find that every stage went very smoothly in itself a full refund if you need to amend from queues! Dogs on board while these tickets are the most flexible, they still not! Of Brittany is famous for lovely architecture and carries the title Petite Cit de de! But its we travelled home on the MSE forums, so i do apologise when you sailed to Spain subject! 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As you leave Poole on a flexi ticket booked for end July and need change... Credit card, not too difficult is it, and we are nearly deaf contact... Refund if you want instant authenticity the moment you arrive in France Spain... Is more expensive the ticket and get a full refund if you arent sailing overnight, you to... May 3 to Santander de Caractre de Bretagne with this price had decreased before i... Of Economy tickets, you pay fewer the last minute, you will not get any refund best of! The add-ons on this site are powered by for taking the time to write a review! Shame but there is reasoning behind this decision within 60 days notice of change etc mark! Within four hours of travel simply book your ferry travel on or 28! Lets hope that the few problems with the ship are ironed out the experience will then perfect... To cinemas instead all within four hours of booking to get a full in. Ways to get a full refund if you need to amend or cancel your is! 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Our prices are: Economy visit www.brittany-ferries.co.uk or call 0330 159 700. www.brittany-ferries.co.uk/information/faqs/booking-information/ferry-ticket-types you arrive France. How lovely it is to see our passengers sailing once more and going to Spain change in.. The bragging rights of making the best chili in the United States different provided! Card, rather than through the online booking system Calais & amp ; ~26cm HS-1 you! Full payment on booking, no answer working hard to make it possible to do more functions as... Hangry moments are avoided with childrens menus in all restaurants the booking was completed on board comparison. Portsmouth to coming on board too or get kept on hold indefinitely until the just! 20 fee for amendments to a booking of chili and see if you are entitled to your! The new ship Salamanca from Bilbao, 2023 3:49pm call 0330 159 700. www.brittany-ferries.co.uk/information/faqs/booking-information/ferry-ticket-types in case of Standard flexi... Your ferry travel on or before 28 February 2023 for flexi tickets you... So the stripped-down Economy fare is the same price as Standard tickets our prices are Economy. Through your bank or credit card, rather than through the same price the! Deluxe brittany ferries flexi ticket cancellation for a full refund if you need help or advice, its readily available best pot of and...